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FAQ

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GENERAL QUESTIONS

Cultural Catering is located in Reservoir near the Western Ring Road.
This allows us to have easy access around Melbourne and surrounding areas.

EQUIPMENT

Cultural Catering prides itself on customer service. As part of that service we have on offer an extensive range of glassware, crockery, cutlery and coffee making facilities.

We also have a broad range of hardware that can be hired, including fryers, burners, barbecues, tables, chairs... and more. Please enquire to see if we have the equipment you need.

PERSONNEL

We have professionally trained staff to cater for any event, including wait or bar staff, any time of the day.

ORDERING

We would appreciate orders to be at least 24 hours prior to delivery, however we understand that there are days when time is against us and notification just isn't possible. We will never say 'No' and that is our Guarantee.

If orders are at short notice we request a phone call to ensure you receive all your catering requirements and peace of mind.

No, there are no minimum requirements for product quantity or total $ amount ordered.

Please refer to our Terms and Conditions.

DELIVERY

We service private and corporate clients all over Victoria.

MELBOURNE METRO AREA

FREE delivery for orders over $75.

$15 delivery for orders under $75.

A surcharge applies for roads with tolls.

OUTER SUBURBS

A small fee will apply for delivery to outer suburbs, confirmed at time of ordering.

A surcharge applies for roads with tolls.

RURAL VICTORIA

Delivery fees apply for delivery to rural destinations, confirmed at time of ordering.

A surcharge applies for roads with tolls.

We like our kitchen staff to get a better picture of our clients, their needs and their environments.

So to offer our clients the best service possible we have our chefs and kitchen staff run the deliveries to you.

The people who prepare your food also deliver to you. We are all hands on.

A delivery time will be organised upon confirmation of your order. We aim to provide the best Customer Service available, and getting your delivery exclusively to you is our priority.

We always aim to deliver at the specific time arranged and on occasion it will be slightly earlier. As traffic and other conditions can be a little unpredictable we prefer to be early than run late.

The minimum delivery amount required for deliveries to the Melbourne Metro Area is $50.
For outer suburb and Tolled Roads and small fee will apply. If orders are less than $50 a delivery fee of $15 applies.

All hot food is placed in a Food Transport Box and kept in a heat proof bag to maintain temperature during delivery.

SPECIAL DIETRY REQUIREMENTS

We cater for all different dietary and religious requirements.

All our products have indicators identifying the dietary requirements.

We pride ourselves on servicing our clients and because we manufacture 90% of our products we have the flexibility to provide a suitable option regardless of dietary needs.

We are only a phone call away and can supply you with the freshest produce available.

We Cater for all of the following:

  • Vegan
  • Vegetarian
  • Wheat Free
  • Lactose Free
  • Fructose Free
  • Kosher
  • Halal

All Meat products are Halal. Certificates are available upon request.

Kosher meals are available. These are not produced on site but supplied by an external contractor. 48 hours notice is required for Kosher meals (business days).

YES, our products may contain traces of nuts.

We manufacture 90% of our products and make every effort to produce Gluten Free food. However, please note we use gluten in our standard range of products and therefore cannot guarantee a gluten free environment.

PAYMENT & PRICING

For Corporate Clients our payment terms are 30 days from invoice date.

  • For your convenience we accept all major credit cards - Visa, MasterCard, Amex and Corporate Cards. A 4.5% surcharge will apply to Amex cards.
  • Company cheques, or cash on delivery.
  • EFT into our bank account. All invoices provide our business and banking details.

For private clients a 40% deposit is required with all bookings.

Please Note: You are not required to pay with a credit card when using the online shopping cart. We will invoice you as per our Term and Conditions.

You can make an enquiry via phone or email or place your first order online, this will activate you on our systems.

All food prices include GST.

GLOSSARY OF TERMINOLOGY

One serving size per person.

A Round is a whole Sandwich, Roll or Wrap.

1 Round = 1 Whole Item

Examples:

  • A 4 Point Sandwich is cut into 4 pieces which is equal to 1 Round
  • A Wrap is cut into 2 pieces which equals 1 Round
  • A Ribbon Sandwich is cut into 2 pieces which equals 1 Round
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